BAD FIT? BAD LUCK? WE’LL FIGURE IT OUT.
If something is wrong, tell us. We’ll keep the process clear, fair and as painless as possible.
CONTACT US BEFORE YOU SEND ANYTHING BACK.
Return or refund requests may be submitted within 180 days of delivery. Damage, defects, misprints and lost-package claims should ideally be reported within 7 days so we can investigate quickly.
STARTING A RETURN OR REFUND
Email us with your order number, a short description of the issue, and photos or video when applicable. We aim to review requests within 7 business days. Once approved, we will provide the correct return instructions and address. Unauthorized returns may not be accepted.
RETURN CONDITION
Unless the product arrived defective, damaged or incorrectly produced, returned merchandise must be unused, unworn, unwashed, unaltered and in its original condition. Worn, stained, misused, altered or intentionally damaged items are not eligible. Standard return shipping costs are the customer’s responsibility.
MADE-TO-ORDER PRODUCTS
Bad Karma products are made specifically after you order them. Items produced correctly according to the product, size, color and design selected at checkout generally are not eligible for a refund simply because you changed your mind after production. Check your size. Check your color. Check your cart. Then make the bad decision.
DAMAGED, DEFECTIVE OR WRONG ITEM
If your item arrives damaged, defective, misprinted or otherwise incorrectly fulfilled, contact us. We will review the issue and determine the appropriate resolution, which may include a replacement or refund. Photos showing the issue help us move faster.
NON-RETURNABLE ITEMS
Hygiene-sensitive products such as underwear, swimwear, socks, masks and similar items are not returnable unless defective or incorrectly fulfilled. We also cannot accept items deliberately damaged, returned outside the applicable window, correctly produced made-to-order items that are simply no longer wanted, problems caused by incorrect customer information, or customer-requested modifications after an order was submitted.
REFUNDS
Approved refunds are issued to the original payment method and in the original purchase currency. Your bank, card issuer or payment provider may need additional time to post the funds after we process the refund.
CANCELLATIONS
Because orders enter production specifically for you, the cancellation window can be very small. Contact us immediately. If production has not started, we may be able to cancel and fully refund the order. Once production begins, changes or cancellation cannot be guaranteed.
LOST PACKAGES + WRONG ADDRESSES
For packages believed lost in transit, contact us as soon as possible and ideally within 7 days after the estimated delivery date. Bad Karma is not responsible for delays, failed deliveries or losses caused by incorrect or incomplete shipping information supplied at checkout.